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IAC Member

I may be blonde but...

Posts: 658
Location: Washington (not DC)
Re: tech support
Sep 24th, 2010 at 1:42pm
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I've spent most of the past few days dealing with tech support with the other guys to get the name servers for the domains I had regiistered with them changed to point to the new host. Of the four they had, only one changed to the new nameserver without a hitch - for two of the others I was able to change once but after that I was locked out (had a hell of a time even updating my contact information) and the last one I got the code AFTER they changed the nameserver info for me - It took them three days and a phone call to do it. AND I was charged for 'Premium' support on one of the accounts AFTER I had cancelled the hosting.  Shocked

They went SO downhill after they changed hands. But they were great in their time.

If you only have one solution to a problem - you're not trying.
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